Shipping and Returns:
Shipping:
All our orders are hand made at time of purchase and ordinarily take around 2-4 working days to be created. If you're looking to place a large order please get in touch with us using the form on the Contact Us page and we will be able to give you a better indication of the time frame of your order.
As soon as your items have been made up we get them packaged and sent out to you using Royal Mail.
UK Orders-
All our UK orders are sent with Royal Mail First Class Recorded, which Royal Mail states to take around 1-3 working days to arrive. During busy periods such as over the Christmas period this can take a little longer.
As soon as we have posted your order we will upload the tracking number so that you can track your parcel.
It is always advisable to track your parcel in case Royal Mail have attempted to deliver the parcel whilst no one was in.
If for some reason you missed the delivery of your item(s) and did not collect the parcel from your Local Sorting Office we will have to wait until the parcel has been returned to us by Royal Mail before we can resend your order.
European Orders-
For customers from Europe we provide two options of shipping, Royal Mail Standard Airmail and Royal Mail Tracked and Signed. Both of these will be automatically calculated at the checkout once you have filled in your address details and you can then select which out of the two services you'd prefer. Time scales for estimated delivery vary from country to country but are normally around 5-8 working days after we have posted the items from the UK. This may be slightly longer during busy periods such as Christmas.
Once your items have been posted you will automatically receive and email with the updated status of your orders and If you selected Royal Mail Tracked and Signed during the checkout a tracking number will be visible for the package allowing you to track the items.
Rest of World Orders-
We provide two options of shipping for locations outside of Europe, Royal Mail Standard Airmail and Royal Mail Tracked and Signed. Both of these will be automatically calculated at the checkout once you have filled in your address details and you can then select which out of the two services you'd prefer. Time scales for estimated delivery vary from country to country but are normally around 15 working days after we have posted the items from the UK. This may be slightly longer during busy periods such as Christmas.
Once your items have been posted you will automatically receive and email with the updated status of your orders and If you selected Royal Mail Tracked and Signed during the checkout a tracking number will be visible for the package allowing you to track the items. If for whatever reason your location does not display a shipping option during checkout simply get in touch with us via email [email protected].
Returns:
If you would like to return an item to us please notify us of your returns request within 14 days of receiving your order. The buyer is responsible for all return postage costs unless agreed otherwise. Partial or full refunds will be offered at our discretion and once the returned item has been received by us. This does not affect your statutory rights. Under the distance selling regulations act you have the right to return any item purchased to us within 14 working days from receipt. Customers are responsible for all postage costs of returned items and must ensure all items are packed securely and returned to us in the same condition they were received. If you need to return anything to us, please use the address below:
CrimsonRichDesire
Drinliath
Furnace
Inveraray
Argyll
PA32 8XU
Please include details of your name and address within the package you are returning to us as this allows us to process your return a lot faster.
Faulty, Incorrect or Damaged Goods: In the unlikely event your order is received faulty, incorrect or damaged please get in touch with us immediately to let us know. We will ensure that your item is either repaired, replaced, exchanged, partly refunded or fully refunded at our discretion and within a timely period. This does not affect your statutory rights.
Shipping:
All our orders are hand made at time of purchase and ordinarily take around 2-4 working days to be created. If you're looking to place a large order please get in touch with us using the form on the Contact Us page and we will be able to give you a better indication of the time frame of your order.
As soon as your items have been made up we get them packaged and sent out to you using Royal Mail.
UK Orders-
All our UK orders are sent with Royal Mail First Class Recorded, which Royal Mail states to take around 1-3 working days to arrive. During busy periods such as over the Christmas period this can take a little longer.
As soon as we have posted your order we will upload the tracking number so that you can track your parcel.
It is always advisable to track your parcel in case Royal Mail have attempted to deliver the parcel whilst no one was in.
If for some reason you missed the delivery of your item(s) and did not collect the parcel from your Local Sorting Office we will have to wait until the parcel has been returned to us by Royal Mail before we can resend your order.
European Orders-
For customers from Europe we provide two options of shipping, Royal Mail Standard Airmail and Royal Mail Tracked and Signed. Both of these will be automatically calculated at the checkout once you have filled in your address details and you can then select which out of the two services you'd prefer. Time scales for estimated delivery vary from country to country but are normally around 5-8 working days after we have posted the items from the UK. This may be slightly longer during busy periods such as Christmas.
Once your items have been posted you will automatically receive and email with the updated status of your orders and If you selected Royal Mail Tracked and Signed during the checkout a tracking number will be visible for the package allowing you to track the items.
Rest of World Orders-
We provide two options of shipping for locations outside of Europe, Royal Mail Standard Airmail and Royal Mail Tracked and Signed. Both of these will be automatically calculated at the checkout once you have filled in your address details and you can then select which out of the two services you'd prefer. Time scales for estimated delivery vary from country to country but are normally around 15 working days after we have posted the items from the UK. This may be slightly longer during busy periods such as Christmas.
Once your items have been posted you will automatically receive and email with the updated status of your orders and If you selected Royal Mail Tracked and Signed during the checkout a tracking number will be visible for the package allowing you to track the items. If for whatever reason your location does not display a shipping option during checkout simply get in touch with us via email [email protected].
Returns:
If you would like to return an item to us please notify us of your returns request within 14 days of receiving your order. The buyer is responsible for all return postage costs unless agreed otherwise. Partial or full refunds will be offered at our discretion and once the returned item has been received by us. This does not affect your statutory rights. Under the distance selling regulations act you have the right to return any item purchased to us within 14 working days from receipt. Customers are responsible for all postage costs of returned items and must ensure all items are packed securely and returned to us in the same condition they were received. If you need to return anything to us, please use the address below:
CrimsonRichDesire
Drinliath
Furnace
Inveraray
Argyll
PA32 8XU
Please include details of your name and address within the package you are returning to us as this allows us to process your return a lot faster.
Faulty, Incorrect or Damaged Goods: In the unlikely event your order is received faulty, incorrect or damaged please get in touch with us immediately to let us know. We will ensure that your item is either repaired, replaced, exchanged, partly refunded or fully refunded at our discretion and within a timely period. This does not affect your statutory rights.
