Terms and Conditions
Our business account is with Paypal and we therefore prefer Paypal as method of payment. You do not need to have a Paypal account to be able to make a payment through Paypal, you can just use your Debit or Credit Card securely, following the instructions on the Paypal checkout. If you have any questions please feel free to get in touch with us using the Contact Form on our Contact Us page.
UK Orders-All our UK orders are sent with Royal Mail First Class Recorded. Royal Mail states that this service takes around 1-3 working days to arrive. During busy periods such over the Christmas period it can take a little longer.
We will provide you with the tracking number for your order once we have posted it and you will then be able to track the parcel.
It is always advisable to track your parcel in case Royal Mail have attempted to deliver the parcel whilst no one was in.
If for some reason you missed the delivery of your item(s) and did not collect the parcel from your Local Sorting Office we will have to wait until the parcel has been returned to us by Royal Mail before we can resend your order.
Special Delivery: If you would prefer a faster option of postage we are more than happy to send your parcel Royal Mail Special Delivery Guaranteed by 1pm but we would have to charge a little for this service as it is more costly to send items this way. If you are interested in having your item(s) sent Special Delivery please get in touch with us via the Contact Us page.
For customers from Europe we provide two options of shipping, Royal Mail Standard Airmail and Royal Mail Tracked and Signed. Both of these will be automatically calculated at the checkout once you have filled in your address details and you can then select which out of the two services you'd prefer. Time scales for estimated delivery vary from country to country but are normally around 5-8 working days after we have posted the items from the UK. This may be slightly longer during busy periods such as Christmas.
Once your items have been posted you will automatically receive an email with the updated status of your orders and If you selected Royal Mail Tracked and Signed during the checkout a tracking number will be visible for the package, allowing you to track the items.
Rest of World Orders-
We provide two options of shipping, Royal Mail Standard Airmail and Royal Mail Tracked and Signed. Both of these will be automatically calculated at the checkout once you have filled in your address details and you can then select which out of the two services you'd prefer. Time scales for estimated delivery vary from country to country but are normally around 15 working days after we have posted the items from the UK. This may be slightly longer during busy periods such as Christmas.
Once your items have been posted you will automatically receive an email with the updated status of your orders and If you selected Royal Mail Tracked and Signed during the checkout a tracking number will be visible for the package, allowing you to track the items. If for whatever reason a shipping option is not displayed for your country at checkout, simply get in touch with us via email firstname.lastname@example.org.
Here at CrimsonRichDesire we hand make all skull replicas to order. On average it takes us between 2-4 working days to create your skulls, however, if you are looking to purchase a large quantity of our replicas it may take us a little longer to get your items made up for you.
If you are looking to place a large order and would like to get an idea of manufacturing timescale please contact us using the form on the Contact Us page with details of the amount of skulls you are looking to purchase and we will be able to give you a better idea of how long your items will take to be created.
Under the distance selling regulations act you have the right to return any item purchased to us within 7 working days from receipt. Customers are responsible for all postage costs of returned items and must ensure all items are packed securely and returned to us in the same condition they were received. If you need to return anything to us, please contact us via emailing email@example.com.
Faulty, Incorrect or Damaged Goods:
We take the utmost care to package your items securely to keep them protected during their journey to reach you. In the unlikely event that an item arrives with you damaged, incomplete or we have sent you an incorrect item, please contact us at firstname.lastname@example.org so we can either repair, exchange, replace or refund you in full or part at our discretion. This does not affect your statutory rights.
Separately we also collect your email address details when an enquiry is made through our contact form. We, CrimsonRichDesire, as the company do not share the information we have collected outside our web host.
II. INFORMATION WE COLLECT We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address. In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.
III. HOW WE USE AND SHARE INFORMATION
IV. HOW WE PROTECT INFORMATION
We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.
V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
VIII. AGE OF CONSENT By using the Service, you represent that you are at least 18 years of age.
XI. EMAIL COMMUNICATIONS & OPTING OUT We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication.